two weeks ago, i bought tucker new winter gear (columbia jacket/snowpants) at gander mountain. i had bought them in the light blue/dark blue combo, but i had really liked the orange/browninstead (but they didn't have tucker's size). so i bought them, knowing that we would need them soon. i got home and looked online to see if i could find the color i wanted. well, i did. the bonus: $6 cheaper and free shipping. score. it was shipping to me from northwest outlet (only 60 miles away) so i figured my order would be here within a week. i was WRONG.
two or three days after i placed my order, i had talked to ashley during the day while i was at work. she said some woman from michigan had called and said that she had my order at her house. she said it had been packaged along with her PINK SNOWFLAKE FAIRY snowgear (or something like that). she told ashley she was going to call northwest outlet and see what they wanted her to do. wow, i thought - what an nice honest lady to do that. i can't wait to see what kind of personal information was on my receipt she had access too - she obviously found my phone number to call me. ergh. anyways, i wait a day and i don't hear anything so being curious and pissed that my stuff was in michigan at some lady's house, i called northwest outlet. the fun begins.
they transfer me to the 'internet' department. i talk to some chick. i tell her i'm checking on an order. i give her my order number and she starts talking about the damn PINK SNOWFLAKE FAIRY snowgear. um, no. i tell her she is mistaken and that my order is in michigan with the PINK SNOWFLAKE FAIRY snowgear. oh, yeah, she remembers somebody calling about that this morning. YEAH. so she says they are sending that woman in michigan a fedex tag to ship it directly to me. lovely. they would ship me out a new set but they do not have the size i ordered available. i had ordered the last one. so, i ask her WHEN my stuff should be arriving and she says it should be by saturday, no later than monday. it is now THURSDAY evening. i'm pretty much hanging on the whim of some lady in michigan. what if she got busy? what if they are out of town? what if she ebay'd my items? what if her dog peed on them? okay, i'm getting carried away, but DUDE, snow is coming. tucker needs some winter gear!
so, i'm pissed and since i'm off tomorrow, i will be calling northwest outlet and explaining to them why i believe they should give me something for all of this WAITING.
i'll keep you posted on the delayed shipping saga.
i feel like stuff like this only happens to me too! they better give you some money back or something!!
Posted by: megan | 2008.11.08 at 10:36
especially since SNOW is in the forecast.
they better give you something good. like REALLY good.
Posted by: jessica | 2008.11.07 at 08:35
That's not good! I would be a little pissed off too! hopefully you get it before that little white stuff flies.
Posted by: Denise | 2008.11.07 at 07:54
Oh I sure hope they an give you a gift card or something!! Thats ridiculous!
Posted by: LeeAnn Howard | 2008.11.06 at 23:56
hehehe....stuff like this only happens to me...i feel better now that it has happened to someone else:) have a great day off Jen!!! I'll be "home" Sunday night after dress shopping until Tuesday...I hope I get to see you guys!!!
Posted by: Mel | 2008.11.06 at 22:53
Oh no!! Do you need the old stuff back?? Maybe Tucker could squeeeeeze into it:)
Posted by: anne | 2008.11.06 at 22:43